Our Guarantees and FREE Consumer Protection Plans

LOWEST PRICE GUARANTEE

Home of Decor guarantees to match or beat any competitor's price at the time of your purchase, so if you find a better price for any exact same item displayed on our site, call us at 1-877-332-6700 or email us at: PriceMatch@homeofdecor.com. Be sure to include the details about the item(s) in question as well as links to the competitor's site where you found a better offer. This policy is limited by the Price Guarantee Terms and Conditions stated below*

LIFETIME PRICE PROTECTION PLAN

If at ANY TIME after you make your purchase from HomeOfDecor, you find a better price from an online competitor for the exact same item, Home of Decor will refund the difference to you upon verification and qualification based on the Price Guarantee Terms and Conditions stated below.

5 YEAR FREE REPLACEMENT PARTS PLAN

This is an exciting new policy we created and launched on March 24, 2009. This plan is for Ceiling Fans only and applies where indicated on select ceiling fan product pages. This policy does not apply to purchases made before March 24, 2009

Basically, it covers things that are not normally covered by the manufacturer's warranty. These are actually the most common problems that people have with ceiling fans, which is most likely why the manufacturer's don't want to cover them. Here they are:

    - Broken Glass
    - Broken Blades
    - Broken Blade Holders
    - Hand Held Remote Controls (transmitters & receivers)

We are proud to say that we will replace any of these at NO COST to you within the first 5 years after your purchase based on our Replacement Parts Plan!

And YES...we are referring to cases where you are trying to clean the glass and you accidentally drop it, or you are sweeping the floor and you accidentally hit your fan with a broom handle and break a blade. This is a very lenient policy subject to the following limitations:

For starters, this policy only applies to ceiling fans that were purchased from HomeOfDecor on or after March 24th 2009. If you did not purchase the fan from us, then please do not try to get parts from us under this policy...we will not allow it as it is only for our own customers.

You can only use this policy 1 time for each of the above listed parts for each ceiling fan that you purchased. That means if you break the glass on your fan, we will replace it free the first time. If you then break a blade or blade holder on a subsequent date, we will replace the blade or blade holder 1 time...etc.

So, for example...let's say you have kids that like to throw baseballs in the living room and...since you know you can get a free glass shade on your ceiling fan if it breaks, you tell them it's ok to aim for the ceiling fan glass and break it. Well, in this case, we will be more than happy to replace the glass the first time for FREE, but only the first time. If they break the glass again, then you are on your own. However, if they aim a little wider and break off one of your blades, then we will replace the blade FREE the first time...and so on. Ultimately, we would hope you would be more careful and never need to use this policy since it does come directly out of our pocket (this is not a manufacturer's backed policy...it is our own).

This policy does not apply to normal wear and tear for items such as changes in the color of finishes, warping or bending of blades...particularly when used in moist areas where they are not recommended (hint...buy the right blades for the application). What does qualify is when you actually break something as described above.

Hand Held Remote Controls: You do not have to physically break your remote control for this policy to apply. This policy does in fact cover the actual remote control transmitter and receiver either one simply becomes defective. Actually, most manufacturer's cover their remotes for 90 days to 1 year. So, by purchasing your fan from us, we extend that coverage to 5 YEARS!

In the even that your remote stops working, there are several steps we will go through in order to determine whether the problem is the transmitter or the receiver or both. We will rarely replace both the transmitter and receiver at the same time, unless the manufacturer suggests that as the best alternative. Before we replace a transmitter or receiver, you must be sure to replace the batteries in the transmitter first. If it still does not work, you will need to change the dip switches on both the transmitter and receiver to a different setting (which usually resolves remote control problems). Our customer service department will walk you through these procedures to try and resolve your problem before we in fact decide to ship you a new control or receiver.

The total retail value of items that we will replace FREE under this policy is $100.00 for each customer or residence. We believe this is a very liberal limitation and will more likely than not cover all of your needs for at least 5 years.

In order to process any claim, you will simply need to call our customer service department so that they can authorize the return of the broken or defective item. Yes, you will need to send it to us so that we can verify its condition as well as make sure we order the correct replacement part. Once approved, you will be given instructions for shipping the item back to us that needs replacement.

In the event that the part you need is no longer available from the manufacturer, we will have no obligation to supply any alternative parts under this policy. However, our customer service department will do everything possible to help your resolve your problem, but we will not be able to fabricate something out of nothing.

We will not cover the shipping charges for returned items coming to us or replacement parts being sent to you. The charge for shipping will be quoted based on current UPS shipping rates at the time your replacement is sent.

*FREE DESIGN SERVICE*

Home of Decor is backed by a staff of Ceiling Fan, Lighting, and Fireplace Experts who are here to help you find what you need. We specialize in small individual projects direct to the consumer as well as large contract projects for resale clients through our Trade Division. Simply email or fax us a description of your needs and we will gladly help you find what you need at the right price.

Email your requests to:
FreeService@homeofdecor.com

*PRICE GUARANTEE TERMS AND CONDITIONS

These terms and conditions apply both to our Guaranteed Lowest Price policy and our Lifetime Price Protection Plan!

We will not match or beat prices of discontinued items, liquidations, used or refurbished merchandise, items priced below manufacturer's allowed pricing policies (see below**), or items being sold at or near our actual cost. Items being compared must be in original manufacturer's sealed boxes and have identical part numbers. For example, an older model that is discontinued and being liquidated would certainly not qualify.

Offer only applies to items that are shipped via standard UPS ground. If an item has a lower price from a competitor, yet shipping charges are higher from the competitor, we will compare the overall delivered price. If a competitor has a lower shipping charge than ours, we may or may not adjust our shipping rate based on the cost to ship to the final destination. Items shipped to California are subject to tax. Price matches are always before applicable California tax. Price match refunds are limited to one refund per item. Offer is subject to change without notice.

**manufacturer's Pricing Policies: Some manufactures have UMRP (Unilateral Minimum Resale Price) or other pricing policies that dealers must adhere to in order to maintain their status as a dealer for certain products. As a responsible dealer, we will not violate these policies and therefore will not match prices which are below the prices set forth in these policies.